Refund Policy – Vaniros.com

At Vaniros, we take pride in crafting high-quality, custom-designed dress shoes for those who value both style and comfort.
Your satisfaction is very important to us, and we are committed to providing a smooth and reliable shopping experience with every order.

1. Refund Eligibility

Time Frame

Refund requests must be submitted within 14 days of receiving your order.

Item Condition

Products must be unused, unworn, and in their original packaging, with all tags and accessories attached.

Proof of Purchase

A valid receipt or order confirmation is required to process your refund.

2. Non-Refundable Items

The following items are not eligible for refunds or exchanges:

  • Sale or discounted items, including clearance promotions

  • Customized or personalized shoes (special size, color, or design requests), unless the item arrives damaged or defective

3. How to Request a Refund

Contact Us

Please email support@vaniros.com with:

  • Your order number

  • Item details

  • Reason for your refund request

Approval Process

Once your request is reviewed and approved, our team will send you detailed return instructions along with the return address.

Return Shipping

Customers are responsible for return shipping costs.
We highly recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.

4. Processing Refunds

After we receive and inspect your returned item, we will notify you by email whether your refund is approved or rejected.

Approved refunds will be issued to your original payment method within 7–14 business days.

Note: Original shipping fees (if any) are non-refundable, except in cases where the item is defective or incorrect.

5. Delayed or Missing Refunds

If you have not received your refund after the expected time frame:

  1. Check your bank or PayPal account again.

  2. Contact your credit card provider — posting times may vary.

  3. Reach out to your bank or PayPal support for further details.

If you have completed all steps above and still have not received your refund, please contact us at support@vaniros.com.